Legal

Refund Policy

Last updated: November 2026

You pay nothing until you accept an Offer and pay for it, and EloAdvisor holds your payment until the Order is complete. This is what happens if you need your money back.

1
Before you pay
You can cancel an Order at any time before paying. Nothing has been charged, so there is nothing to refund.
2
Paid, but the Booster hasn’t started
You get a full refund of what you paid.
3
The Booster doesn’t start within 24 hours
If the Booster hasn’t started within 24 hours of receiving your details, you can cancel for a full refund.
4
You cancel during the Order
You get back the part of the price for the progress not yet made. The Booster is paid for the progress shown in their proof.
5
The Booster stops partway
You choose: a refund of the unfinished part, or the Order goes back up for new Offers and you pay nothing extra to have it finished.
6
The result isn’t what you ordered
Report a problem from the Order page within 72 hours of the Booster marking the Order as done. We review the proof screenshots and the Order chat, and either release the payment, refund part of it or refund all of it.
7
The Booster breaks the rules
If a Booster asks for contact outside EloAdvisor or misuses your account, you get a full refund.

How refunds are paid

Card: back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.

Crypto: the refund amount in US dollars, sent in the coin and on the network you paid with, to a wallet address you give us. The network fee for sending it is deducted.

Important notes

  • An Order you have confirmed, or that completed automatically 72 hours after it was marked as done, can no longer be refunded.
  • If an Order can’t be finished before a season reset, the unfinished part is refunded as in case 4.
  • If your Order information was wrong (for example your current rank or region), the refund is based on the Order as it was actually described.
  • Time lost because you logged in while a Booster was playing is not refunded; the Order is still completed in full.
  • Actions a game publisher takes against an account are not refunded, unless we find that the Booster broke the rules; such cases are reviewed individually.
  • Payments made outside EloAdvisor are not covered by this policy.
  • We may refuse a refund in cases of fraud or chargeback abuse.
  • If you are a consumer in the EEA or the UK, your right of withdrawal (Terms, section 7.2) applies in addition to this policy.

Contact

For a paid Order, use Report a problem on the Order page or contact [email protected] with your Order ID.